A clear path to verification.
Your financial services provider will send a secure, short-lived verification request. Never send passwords, one-time bank codes or unrestricted remote access to a person claiming to verify your identity.
Know who is asking
Check the organisation and purpose. Use its known contact details if uncertain.
Prepare evidence
Have the requested identity or business documents available. Businesses may need ownership and control evidence.
Additional security
Where lawful and appropriate, a connected provider can request a live facial check. Ask for an accessible manual alternative if needed.
Privacy and support
Your provider should explain the controller, purpose, lawful basis, retention, recipients and how to challenge a result. Screening concerns are reviewed by authorised staff; sensitive investigations are never exposed in customer status messages.